BILLING POLICY
1.0 - All fees for web hosting or other Services are due in advance and shall be in accordance with South Hosting's fee schedule, which is incorporated herein by reference and may be amended from time to time. In the event that customer elects to pay with a credit card Customer authorizes South Hosting to charge all fees owed to such credit card at the time or up to 30 days before they become due. Customer agrees to pay a $25.00 (twenty-five dollars) late fee if customer's account or accounts become more than ten (10) calendar days overdue or if Customer's credit card is not accepted when a charge is processed. Fees for renewal periods after the Initial term shall become due 30 days before the first day of such renewal period. South Hosting may impose a debt service charge equal to one and one-half percent (1.5%) of the overdue balance or a lesser amount where required by law for each month or portion thereof the overdue amount remains unpaid. In addition, in the event that any amount due South Hosting remains unpaid fifteen (15) calendar days after such payment is due, South Hosting, in its sole discretion, may immediately terminate this Agreement, and/or withhold or suspend Services. Customer agrees that South Hosting may charge a $50.00 (fifty dollars) fee to reinstate accounts that have been terminated or suspended. All taxes, fees and governmental charges relating to the Services provided hereunder (other than income taxes of South Hosting) shall be paid by Customer.
1.1 - Customer agrees that South Hosting may charge up to 30 days in advance all fees due for the Services provided to Customer under this agreement to the credit card supplied by Customer during registration or at any time thereafter and customer specifically agrees not to charge back any payments South Hosting processes through Customer's credit card.
1.2 - Customer acknowledges and specifically agrees that chargebacks - which might occur if Customer disputes South Hosting charges directly with Customer's credit card bank - are unlawful if South Hosting's service has been rendered. If customer has a fee dispute with South Hosting he has to settle such dispute with South Hosting directly without initiating any chargeback procedures.
1.3 - Customer acknowledges and specifically agrees that South Hosting may charge customer's bank account electronically for all charges due, if customer has provided South Hosting with proper bank information.
1.4 - Returned and refused checks will be assessed a $30.00 charge. We reserve the right to hold all non-cashiers checks and money orders for 7 (seven) business days in order to assure payment will clear.
1.5 - In the event of a default, Customer agrees to be responsible for all breach-off-contract fees, late fees, collection fees and expenses as well as reasonable attorneys' fees and expenses.
REFUND POLICY
2.0 - All sales are final! Except for a cancellation within the first 30 days after of the service (Limited Money-Back Guarantee) there is no "Cooling-Off Period" and Customer can not cancel this Agreement, other than provided in paragraph 3.2, prior to the end of the Term as provided herein in for any reason. If Customer cancels this Agreement before the end of the term customer shall receive no refund for any prepaid hosting fees and any such fees shall be forfeited. In the event that Customer cancels within 30 days of ordering the service by contacting South Hosting via United States Postal Service Certified Mail to P.O Box #8808, Savannah, GA 31412 with name, address, a working phone number, reason for cancellation, and signature stating intent to cancel service. A phone-based verbal verification of cancellation will be performed after receipt of cancellation letter. This is the only way to cancel. E-mail, non-certified mail, and verbal-only methods of cancellation will not be accepted. Refund of the prepaid hosting fees will be sent to Customer by check to Customers registered mailing address within 7 business days via USPS Certified Mail. No credit card refunds or charge backs of any kind will be issued. Any setup fees, fees for additional services, as well as fees paid for domain name registration ($11.95 per domain) are always non-refundable. Any promotional domain name registration will be billed at $11.95 per domain and subtracted from any prepaid hosting fees before any Money-Back-Guarantee refund is processed. Customer acknowledges and agrees that the above mentioned procedure for cancellation is the ONLY WAY TO EFFECTIVELY CANCEL a web hosting account with South Hosting and meet potential deadlines to trigger South Hosting's limited Money-Back Guarantee or to avoid automatic renewal. Any cancellation requests send to or directed to South Hosting by email and/or phone and/or regular mail shall be null and void. Customer also agrees that any request for a refund shall be forfeited, if not mailed to South Hosting via United States Postal Service Certified Mail to P.O Box #8808 , Savannah , GA 31412 with name, address, a working phone number, reason for cancellation, and signature stating intent to cancel service has not been used to cancel a web hosting account.
